What has changed
Effective July 5, 2016, SingPass users will be required to provide two (2) means of identification to log into a SingPass account. This is a result of the new security process, Two Factor Authentication (2FA). Previously only one (1) layer of identification, which was the user ID and a password, was required.
Who is affected?
- All clients who have SingPass users who access the affected government e-Services
What to expect
The first layer of identification is a user ID (SingPass) and password, while the second layer of identification is a unique One-Time Password (OTP) obtained via SMS. 2FA will apply to selected government e-Services, which require a higher level of assurance or involve sensitive information, such as work pass transactions that are performed on the Work Permit Online and Employment Pass Online systems, IRAS tax and CPF transactions, etc. The government e-Services affected can be found here.
There may be a slight delay in logging in to the desired SingPass account of a Singapore government portal.
What you need to do
- It is recommended to register early for 2FA to avoid disruption to your work, as the activation process can take up to seven (7) working days.
- Contact your Emigra Worldwide attorney or representative for further details on how these updates may impact you or your client.
The information above was provided by Emigra Worldwide, our global network partners, and relevant government authorities. The information herein is for general purposes only and not intended as advice for a particular matter. If you have any questions, please do not hesitate to contact the global immigration professional with whom you work.