Singapore-Online Work Pass Portal Continues to Experience Technical Issues

What has changed?

The Online Work Pass Portal (EPOL) has continued to exhibit technical issues over the last few weeks. It is understood that this has been linked to the merging of the system log-in method from a personal log in (SingPass) to a company log in (CorpPass). As a consequence, Emigra Singapore has been encountering difficulties in drafting and submitting work pass / dependant pass application forms, uploading documents to the EPOL system and downloading approval notifications. The EPOL is either inaccessible, logs out the user without prior notice, or has been extremely slow in loading. These technical issues have been intermittent, but appear to be more prevalent on Mondays, sometimes extending into Tuesdays.

Who is affected?

All clients trying to access EPOL.

What to expect

Although the Ministry of Manpower (MOM) has been made aware of the issues, they continue to persist and cause delays. As there is no information from MOM on when the system issues will be rectified.

What you need to do

  • Emigra will keep clients informed on developments.
  • Clients should be made aware of the potential for further delays in the coming weeks, but can be be reassured that Emigra Singapore is doing as much as possible to minimize any impact.
  • Contact your Emigra Worldwide representative for further details on how these updates may impact you or your client.